NICK LU FOR AMERICAN ACADEMY OF FAMILY PHYSICIANS
June 12, 2023
Nick Lu's illustration for the July/August 2023 issue of American Academy of Family Physicians FPM accompanied "Nurse Triage Model for Patients," an article about the implementation of a process in which patient portal messages are appropriately assessed, triaged, and routed to the correct team member, improving communication, and increasing efficiency and satisfaction. Managing the abundance of messages coming through the electronic health record helps avoid burying the physician in paperwork.
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